At Ullba, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

📦 Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect
  • The product is unused and in original packaging
  • The return request is made within [7 days] of delivery

Items that are used, damaged by the customer, or missing original packaging may not be eligible for return.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Clearance or sale items (if applicable)
  • Personal care items (if any)

🔁 Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Share product images (if damaged or defective)
  3. Wait for approval and return instructions
  4. Ship the item back (if required)

💳 Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued via the original payment method
  • In some cases, store credit may be offered

🚚 Shipping Costs

  • If the return is due to our error (damaged/incorrect item), we cover shipping costs
  • For other returns, customers may be responsible for return shipping

❌ Order Cancellation

Once shipped, cancellation may not be possible.

Orders can be canceled before shipment